Self-service learning can also be accessed from go-live, via Lloyd’s new ServiceNow Knowledge Base and will consist of: Users can still register for a dedicated training session post-go live. Post-go live training will be available to all other end-users and will continue for several months after Release 1 go-live (as required). Sufficient training sessions will be made available to meet market demand. Lloyd’s recommends that Brokers, ‘direct deal’ Managing Agents and Coverholders that have imminent July renewals attend pre-go live training. Virtual training will be available pre and post go-live to end-users it will consist of system demos and Q&A. Training will focus on setting up organisations access controls and end-user permissions configuration, which will be the responsibility of organisation’s Devolved Administrators. Virtual instructor-led training for Devolved Administrators will be delivered in the form of system demos and Q&A. video tutorials and quick reference guides) and virtual instructor-led training to cater for all user preferences.ĭevolved Administrator instructor-led training will be provided pre-go live to allow organisations to set up accounts and allocate permissions for their end-users. Lloyd’s will offer Brokers, Managing Agents and ‘direct deal’ Coverholders a blend of self-service learning (e.g.
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